Biomat Canada Resources
Biomat Resource Center
Please browse the articles to help you understand and use your Richway Amethyst Biomat to it’s fullest. If you have any questions, please call us at 1-855-3-BIOMAT | 1-855-324-6628 or send us an email at [email protected]. We’re happy to answer any questions or take your order over the phone 7:00 am to 7:00 pm Pacific Time.
Canada Pricing Taxes and Duty
We recognize that as a Canadian interested in purchasing the Richway Amethyst Biomat®, you may have questions about the total cost in Canadian dollars, including tax and duty charges. We’re here to provide clarity and assist you in understanding the full pricing details.
How to use Biomat & settings
When you initially use your Biomat 7000MX, start on a low setting to determine your heat tolerance. We suggest using it for 15 minutes to an hour during the first sessions, allowing your body to acclimate and maximize the therapeutic effects of negative ions and far infrared heat.
Repair Service Policy
Richway International provides a repair policy for all items. To start the repair, contact their customer service at 1-808-589-2800 or [email protected] with a required RMA number and detailed product issue description.
Biomat vs Copycats
In recent years, numerous Biomat® imitations have emerged. While they resemble our products, they lack Biomat®’s advanced tech, certifications, and licenses for medical product distribution. MedWatch, the FDA’s program, has received multiple complaints about these products from medical professionals.