Purchase Terms and Conditions for Biomat.ca

Updated 1/11/24

Authorized Independent Sales Associate

Biomat.ca, as an authorized Independent Sales Associate for Richway and Fuji Bio Inc. (Richway ID: 121211-002-0001 – Ocean Swell Holdings LTD), adheres to the standards and polices prescribed by Richway. We uphold our network’s dedication to clear, compliant and ethical guidelines in distributing Richway products through Biomat.ca.

Costs for Richway Amethyst Biomat in Canada

For all Canadian Richway Biomat® purchases, it’s important to note that all charges are in USD. The listed prices on our site include the product cost and shipping, but not additional charges incurred upon delivery, like DHL brokerage fees, duty (except for the duty-free Biomat), and Canadian taxes, which vary by province or territory.

Key Factors Affecting the Final Price

US-Canada Exchange Rate: The listed prices on our website for Richway products are in US dollars and include the cost of the product and shipping. We provide a currency converter on the website that gives you an estimate of the price based on the current exchange. The total price and exchange rate will depend on the bank and your credit card exchange rate. Banks can add 1-3% in additional fees.

Additional Charges at Delivery: While our website prices cover the product and shipping, they do not include DHL brokerage fees, duty, or Canadian taxes, which are collected upon delivery. These charges are separate from the initial order amount.

Brokerage Fees: Our delivery partner DHL charges a nominal brokerage fee for customs clearance. This fee is approximately $20 CAD as of December 2023.

Duty: The Amethyst Biomat, recognized as a Health Canada Medical Device, is exempt from duty. Other items in the Richway product line may incur duty charges, varying by item.

Canadian Taxes: Taxes are applicable based on your province or territory and are in addition to any duty.

A calculator is available on our site to provide an estimated total cost, but this should be used as a guide only. The final price may differ due to various factors, including bank and credit card exchange rates. For a more comprehensive understanding of pricing, taxes, duty, and our support services, please visit our detailed pricing information page.

USD/CAD Conversion Disclaimer

The price calculator and conversion tool on Biomat.ca is designed to offer a conversion from USD to CAD to help you estimate potential costs in Canadian dollars. Please understand that this is not a binding price quote. All charges for products and services on Biomat.ca will be processed in USD. The actual charges to your account may vary due to fluctuating exchange rates, bank fees, or credit card fees that your financial institution may apply. Biomat.ca is not liable for any discrepancies or financial obligations that arise due to exchange rate variations or financial institution fees. For a general idea of costs, please use our price calculator tool, keeping in mind that the results are estimations only.

Order Processing and Fulfillment
We efficiently process your orders before forwarding them to Richway for fulfillment. While Biomat.ca ensures the order’s prompt handling, Richway and Fuji Bio Inc. remain responsible for product liability, fulfillment, and the superior quality of products received.

Privacy Policy and Data Sharing Acknowledgment for Canadian Customers

As a Canadian customer purchasing from Biomat.ca, your privacy is paramount to us. Biomat.ca operates under Ocean Swell Holdings LTD as an authorized Independent Sales Associate for Richway and Fuji Bio Inc. (Richway ID: 121211-002-0001), and in order to process orders and provide customer service, we share necessary information across the border with Richway & Fuji Bio Inc. in the United States.

This cross-border data sharing is done with diligent respect for your privacy rights and accordance with both Canadian privacy laws and international standards. We are transparent in our data handling practices and are committed to maintaining ethical standards in all our business operations. Detailed information about how we handle, use, and protect your data is available in our Privacy Policy.

By proceeding with your purchase, you acknowledge and consent to this data sharing between Biomat.ca and Richway & Fuji Bio Inc., while also affirming your right to be informed about the privacy practices concerning your personal information. Should you have any questions or require further details about our privacy policy, please do not hesitate to reach out to us at [email protected].

We are dedicated to keeping you informed of any updates to our privacy practices, which we will communicate through our website and, when necessary, direct communication. We encourage you to review our privacy policy and understand the measures we take to protect your privacy. Thank you for your trust in Biomat.ca.

Resources:
https://biomat.ca/biomat-canada-privacy-policy/
https://richwayandfujibio.com/

Customer Agreement
Customers acknowledge and accept our intermediary role in order processing, with Richway bearing responsibility for fulfillment, and product quality.

Comprehensive Customer Support
Dedicated customer support provided by Biomat.ca spans phone, email, and live chat services, adhering to Richway’s commitment to customer satisfaction. Our support, available during indicated business hours, aims to efficiently address your concerns in line with our network’s high standards.

Legal Compliance and Ethical Practices
All operations conform to the governing laws and standards relevant to Indepedent Sales Associate and MLM activities, enshrining advertising accuracy, responsible product claims, and overall transparency.

Conflict Resolution and Escalation Procedures
For dispute resolution, a clear process is set in place for fair and effective outcomes. Escalations are suitably directed to Richway and Fuji Bio Inc. for situations warranting their involvement.

Warranty Information
Richway and Fuji Bio Inc. maintain liability for all products. The warranty period is a limited 3 years, with different terms and associated costs for repairs or exchanges after the first year. Customers may refer to Richway’s Repair Service Policy for comprehensive details.

https://biomat.ca/biomat-repair-policy/
https://biomat.ca/biomat-warranty/

Shipping Information Summary

• Delivery Estimates: Provided by Richway and shipping carriers are estimated and not guaranteed.
• Change of Delivery: Request changes through Biomat.ca and confirm through Richway. Carriers do not accept requests from recipients or third parties.
• Shipping Days: Typically excludes weekends or local holidays. Valuable orders may have additional processing.
• Address and Shipping: Orders ship following payment confirmation and cannot be stored for later dispatch. Shipping to APO/FPO/PO Box addresses is not available.
• Changes and Corrections: Certain alterations to your shipping options can be adjusted pre-processing without charges.
• Back Orders and Damages: Promptly report any stock shortages, damages, or order discrepancies for rectification.

Refer to Richway’s Shipping Policy for full details: https://biomat.ca/shipping-policy/

Safety and Usage Guidelines for the Biomat

Adhere to essential Biomat guidelines for safety and optimal use:

• Adult Use Only: Biomat is intended for adults; the elderly and those with mobility restrictions require supervision.
• Safety Warnings: Avoid use on sensitive areas or over poor circulation to prevent burns. Inadvertent users like children should not operate the Biomat unsupervised.
• Usage Cautions: Do not alter the Biomat. Ensure appropriate electrical setup and do not cover the controller during use. Regularly check your skin when using at high temperatures.
• Contraindications: Consult healthcare professionals before use if you have medical conditions, such as heart issues, are pregnant, or have skin sensitivities.

For comprehensive safety and usage instructions, refer to our safety and usage guidelines.

https://biomat.ca/biomat-contraindications/
https://biomat.ca/how-to-use-a-biomat/

Indications for Use

The Biomat is designed for adults over 18 for temporary alleviation of:

• Minor muscle/joint pain and arthritis symptoms
• Muscle spasms
• Minor sprains and strains
• Muscular back discomfort
• Relaxation of muscles
• Temporary local circulation improvement where applied

Refer to the policies provided by Richway & Fuji Bio Inc. for limitations and permissible claims regarding product use and indication.

Biomat Official Return Policy Summary

Our return policy at a glance:

• Shipping Costs: Customers bear initial shipping prices, and these costs are deducted from refunds following dispatch.
• International Returns: Customers are responsible for shipping returns and applicable import fees.
• Refund Schedule: There’s a 7-day trial period with a full product refund, minus received shipping costs. Post-trial, the refund amount diminishes based on the time elapsed following the trial.
• Initiating a Return: Contact us for RMA processing directions and follow Richway’s shipping guidance using original packaging materials.

Return and warranty procedures are handled by Richway. To initiate returns or address warranty issues:

1. Contact Biomat.ca for assistance and subsequently reach out to Richway at 808-589-2800 / Toll-Free 1-855-338-6410 or email [email protected] for an RMA number.
2. Biomat.ca does not process returns on behalf of Richway. Refer to Richway’s Return Policy for full details: https://biomat.ca/biomat-return-policy/

Disclaimer of Warranties and Damages; Limitation of Liability

Biomat.ca and FujiBio/Richway offer no warranties for the site materials’ appropriateness, authorization, completeness, reliability, or timeliness. By using this site, you accept all risks, and under no circumstances, including breach of contract, tort, or negligence, will Biomat.ca, its affiliates, or FujiBio/Richway be liable for direct, indirect, special, punitive, or consequential damages arising from the site’s usage. Please see our Terms and Conditions page for more information: https://biomat.ca/biomat-canada-terms-and-conditions/

Commitment to Richway’s Standards

As a trusted retailer of Richway & Fuji Bio Inc. products, we are dedicated to upholding the values and operational standards established by Richway. In every transaction, we ensure:

• Ethical Marketing: We represent Richway’s products accurately and ethically, adhering to the highest standards of integrity in our marketing efforts.
• Retail Price Compliance: Customers shall purchase products at the current Retail Price as specified on our website, reflecting the Minimum Advertised Price (MAP).
• Compliance with Policies: Our business practices strictly follow Richway’s comprehensive policies and procedures, including those for advertising, inventory, and sponsorship.
• No Unauthorized Online Sales: In line with Richway’s guidelines, we do not sell on unauthorized online marketplaces or engage in prohibited promotional activities.
• Fair Business Conduct: We discourage inventory loading and comply with Richway’s policies to promote responsible retailing practices for personal or family use.
• Customer Assurance: Any purchase from us is subject to the same return and repair policies Richway offers, ensuring your satisfaction and confidence in the products you buy.

Our collaboration with Richway & Fuji Bio Inc. is governed by a mutual commitment to excellence and customer satisfaction. Should you decide to advance from being a valued customer to exploring the role of an Independent Sales Associate (ISA) with Richway, we encourage you to review the detailed ISA terms and conditions available at  https://biomat.ca/independent-sales-associate-terms/.

By purchasing a Richway product from us, you are assured of receiving genuine quality, backed by the integrity and operational standards that Richway & Fuji Bio Inc. are known for globally.

Interested in Becoming an Independent Sales Associate?

Should you wish to explore the opportunity of becoming an Independent Sales Associate (ISA) after your purchase, please be aware that there are specific terms, conditions, and responsibilities distinct from those of a customer. To ensure you are fully informed of these additional considerations and to understand the commitment involved, we highly recommend that you review the detailed ISA terms and conditions available at: https://biomat.ca/independent-sales-associate-terms/.

Becoming an ISA offers the potential for compensation through Richway’s comprehensive compensation plan, along with guidelines on ethical business practices, training, and support. It is crucial to understand these aspects fully before making the decision to join as an ISA.

By proceeding to purchase our products, you acknowledge that you are doing so as a customer and that any interest in becoming an ISA will require agreement to additional terms as outlined in the provided link. Please reach out to us to discuss becoming an ISA.

By accessing and using Biomat.ca, you affirm your acknowledgment and compliance with these terms.