Purchase & Shipping Terms
Purchase Terms and Conditions for Biomat.ca
Updated 10/28/2024
Authorized Independent Sales Associate
Biomat.ca, operating under Ocean Swell Holdings LTD (Richway ID: 121211-002-0001), is an authorized Independent Sales Associate for Richway and Fuji Bio Inc. We adhere to the standards and policies prescribed by Richway, upholding our network’s dedication to clear, compliant, and ethical guidelines in distributing Richway products through Biomat.ca.
Costs for Richway Amethyst Biomat in Canada
For all Canadian purchases of the Richway Amethyst Biomat®, please note that all charges are in USD. The listed prices on our site include the product cost and shipping but do not include additional charges incurred upon delivery, such as DHL brokerage fees, duty (except for the duty-free Biomat), and Canadian taxes, which vary by province or territory.
Key Factors Affecting the Final Price
US-Canada Exchange Rate
- The prices on our website are in US dollars and include the cost of the product and shipping.
- We provide a currency converter on the website to help you estimate the price in Canadian dollars based on current exchange rates.
- The total price and exchange rate will depend on your bank and credit card exchange rate. Banks may add 1-3% in additional fees.
Additional Charges at Delivery
- Brokerage Fees: Our delivery partner DHL charges a nominal brokerage fee for customs clearance, approximately $20 CAD as of December 2023.
- Duty: The Amethyst Biomat is recognized as a Health Canada Medical Device and is exempt from duty. Other items in the Richway product line may incur duty charges, varying by item.
- Canadian Taxes: Taxes are applicable based on your province or territory and are in addition to any duty.
A calculator is available on our site to provide an estimated total cost, but this should be used as a guide only. The final price may differ due to various factors, including bank and credit card exchange rates. For a more comprehensive understanding of pricing, taxes, duty, and our support services, please visit our detailed pricing information page.
USD/CAD Conversion Disclaimer
The price calculator and conversion tool on Biomat.ca are designed to offer a conversion from USD to CAD to help you estimate potential costs in Canadian dollars. Please understand that this is not a binding price quote. All charges for products and services on Biomat.ca will be processed in USD. The actual charges to your account may vary due to fluctuating exchange rates, bank fees, or credit card fees that your financial institution may apply. Biomat.ca is not liable for any discrepancies or financial obligations that arise due to exchange rate variations or financial institution fees. For a general idea of costs, please use our price calculator tool, keeping in mind that the results are estimations only.
Payment Information Collection and Processing
Biomat.ca collects your payment information at the time of purchase to process your order. This includes your credit card number, expiration date, and security code.
- Processing by Richway’s Merchant Processor: The collected payment information is securely transmitted to Richway & Fuji Bio Inc.’s merchant processor in the United States for payment processing.
- Security Measures: We employ industry-standard encryption and security protocols (such as SSL and encryption technology) to protect your payment data during transmission.
- No Storage of Sensitive Data: Biomat.ca does not store your full credit card details after the transaction is completed.
- Consent: By providing your payment information, you consent to this collection and processing.
Order Processing and Fulfillment
We efficiently process your orders before sending them to Richway & Fuji Bio Inc. for fulfillment. While Biomat.ca ensures prompt handling of your order, Richway & Fuji Bio Inc. are responsible for payment processing, refunds, product liability, fulfillment, and the quality of products received.
Privacy Policy and Data Sharing Acknowledgment for Canadian Customers
As a Canadian customer purchasing from Biomat.ca, your privacy is paramount to us. In order to process orders and provide customer service, we share necessary personal information with Richway & Fuji Bio Inc. in the United States.
- Cross-Border Data Sharing: Your personal information may be transferred to and processed in countries outside of Canada, including the United States. These countries may have different data protection laws than Canada. By proceeding with your purchase, you consent to this transfer and processing.
- Privacy Practices: Detailed information about how we handle, use, and protect your data is available in our Privacy Policy.
Should you have any questions or require further details about our privacy policy, please do not hesitate to reach out to us at info@biomat.ca.
Customer Agreement
By making a purchase from Biomat.ca, you acknowledge and accept our role as an intermediary in the order processing. The purchase agreement is directly between you and Richway & Fuji Bio Inc., who are responsible for payment processing, refunds, fulfillment, product quality, and warranty services. At Biomat.ca, our friendly customer service team is here to assist you with any sales-related questions and provide support throughout your entire purchasing experience.
Comprehensive Customer Support
Biomat.ca provides dedicated customer support via phone, email, and live chat services, adhering to Richway’s commitment to customer satisfaction. Our support is available during indicated business hours, aiming to efficiently address your concerns in line with our network’s high standards.
Legal Compliance and Ethical Practices
All operations conform to the governing laws and standards relevant to Independent Sales Associates and Multi-Level Marketing (MLM) activities, ensuring advertising accuracy, responsible product claims, and overall transparency.
Conflict Resolution and Escalation Procedures
For dispute resolution, a clear process is set in place for fair and effective outcomes:
- Contact Biomat.ca Customer Support: For any issues or disputes, please contact us first at info@biomat.ca or call us at 1-855-324-6628.
- Escalation to Richway & Fuji Bio Inc.: If the issue requires further assistance, we will facilitate communication with Richway & Fuji Bio Inc. at 808-589-2800 / Toll-Free 1-855-338-6410 or email rma@richwayusa.com.
Warranty Information
Richway & Fuji Bio Inc. maintain liability for all products, offering a limited 3-year warranty:
- First Year: Full coverage for repairs or exchanges due to manufacturer defects at no cost.
- Second and Third Year: Repairs or exchanges are subject to service fees as outlined in Richway’s Repair Service Policy.
- How to Make a Warranty Claim: Contact Biomat.ca for assistance, and we will guide you through the process with Richway & Fuji Bio Inc.
Customers may refer to Richway’s Repair Service Policy for comprehensive details:
Shipping Information Summary
- Delivery Estimates: Provided by Richway & Fuji Bio Inc. and shipping carriers; estimated and not guaranteed.
- Change of Delivery: Request changes through Biomat.ca; carriers do not accept requests from recipients or third parties.
- Shipping Days: Typically excludes weekends and local holidays; valuable orders may have additional processing time.
- Address and Shipping: Orders ship following payment confirmation and cannot be stored for later dispatch. Shipping to APO/FPO/PO Box addresses is not available.
- Changes and Corrections: Certain alterations to your shipping options can be adjusted pre-processing without charges.
- Back Orders and Damages: Promptly report any stock shortages, damages, or order discrepancies for rectification.
Refer to Richway’s Shipping Policy for full details: Shipping Policy
Safety and Usage Guidelines for the Biomat
Adhere to essential Biomat guidelines for safety and optimal use:
- Adult Use Only: The Biomat is intended for adults over 18; the elderly and those with mobility restrictions require supervision.
- Safety Warnings: Avoid use on sensitive areas or over areas with poor circulation to prevent burns. Children should not operate the Biomat unsupervised.
- Usage Cautions: Do not alter the Biomat. Ensure appropriate electrical setup and do not cover the controller during use. Regularly check your skin when using at high temperatures.
- Contraindications: Consult healthcare professionals before use if you have medical conditions such as heart issues, are pregnant, or have skin sensitivities.
For comprehensive safety and usage instructions, refer to our safety and usage guidelines:
Indications for Use
The Biomat is designed for adults over 18 for temporary alleviation of:
- Minor muscle/joint pain and arthritis symptoms
- Muscle spasms
- Minor sprains and strains
- Muscular back discomfort
- Relaxation of muscles
- Temporary local circulation improvement where applied
Refer to the policies provided by Richway & Fuji Bio Inc. for limitations and permissible claims regarding product use and indication.
Richway Official Return Policy Summary
Richway return policy at a glance:
- Shipping Costs: Customers bear initial shipping costs, which are deducted from refunds following dispatch.
- International Returns: Customers are responsible for shipping returns and applicable import fees.
- Refund Schedule:
- 7-Day Trial Period: Full product refund minus shipping costs.
- Post-Trial: Refund amount diminishes based on the time elapsed following the trial period, as per Richway’s Return Policy.
- Initiating a Return:
- Contact Biomat.ca: For assistance with the return process.
- Request RMA Number: Contact Richway & Fuji Bio Inc. at 808-589-2800 / Toll-Free 1-855-338-6410 or email rma@richwayusa.com to obtain a Return Merchandise Authorization (RMA) number.
- Follow Shipping Instructions: Use original packaging materials and adhere to Richway’s shipping guidance.
Biomat.ca does not process returns on behalf of Richway. Refer to Richway’s Return Policy for full details: Return Policy
We are happy to help you with any questions you may have about the return process.
Disclaimer of Warranties and Limitation of Liability
Biomat.ca and Richway & Fuji Bio Inc. make no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site.
- Limitation of Liability: Under no circumstances, including but not limited to negligence, shall Biomat.ca, its affiliates, or Richway & Fuji Bio Inc. be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use the site or products purchased through the site.
- Statutory Rights: This limitation does not affect your statutory rights under applicable laws.
Please see our Terms and Conditions page for more information: Terms and Conditions
Commitment to Richway’s Standards
As a trusted retailer of Richway & Fuji Bio Inc. products, we are dedicated to upholding the values and operational standards established by Richway. In every transaction, we ensure:
- Ethical Marketing: We represent Richway’s products accurately and ethically, adhering to the highest standards of integrity in our marketing efforts.
- Retail Price Compliance: Customers shall purchase products at the current Retail Price as specified on our website, reflecting the Minimum Advertised Price (MAP).
- Compliance with Policies: Our business practices strictly follow Richway’s comprehensive policies and procedures, including those for advertising, inventory, and sponsorship.
- No Unauthorized Online Sales: In line with Richway’s guidelines, we do not sell on unauthorized online marketplaces or engage in prohibited promotional activities.
- Fair Business Conduct: We discourage inventory loading and comply with Richway’s policies to promote responsible retailing practices for personal or family use.
- Customer Assurance: Any purchase from us is subject to the same return and repair policies Richway offers, ensuring your satisfaction and confidence in the products you buy.
Our collaboration with Richway & Fuji Bio Inc. is governed by a mutual commitment to excellence and customer satisfaction. Should you decide to advance from being a valued customer to exploring the role of an Independent Sales Associate (ISA) with Richway, we encourage you to review the detailed ISA terms and conditions available at ISA Terms.
By purchasing a Richway product from us, you are assured of receiving genuine quality, backed by the integrity and operational standards that Richway & Fuji Bio Inc. are known for globally.
Interested in Becoming an Independent Sales Associate?
Should you wish to explore the opportunity of becoming an Independent Sales Associate (ISA) after your purchase, please be aware that there are specific terms, conditions, and responsibilities distinct from those of a customer. To ensure you are fully informed of these additional considerations and to understand the commitment involved, we highly recommend that you review the detailed ISA terms and conditions available at: ISA Terms.
Becoming an ISA offers the potential for compensation through Richway’s comprehensive compensation plan, along with guidelines on ethical business practices, training, and support. It is crucial to understand these aspects fully before making the decision to join as an ISA.
By proceeding to purchase our products, you acknowledge that you are doing so as a customer and that any interest in becoming an ISA will require agreement to additional terms as outlined in the provided link. Please reach out to us at info@biomat.ca to discuss becoming an ISA.
Acknowledgment and Acceptance
By accessing and using Biomat.ca and by making a purchase, you acknowledge that you have read, understood, and agree to these Purchase Terms and Conditions. You affirm your acknowledgment and compliance with these terms.
Contact Information
If you have any questions or concerns regarding these Purchase Terms and Conditions, please contact us:
- Email: info@biomat.ca
- Phone: 1-855-324-6628
- Address:
Ocean Swell Holdings LTD
9-850 Parklands Drive
Victoria BC V9A 7L9
Canada
By accessing and using Biomat.ca, you affirm your acknowledgment and compliance with these terms.
Thank you for choosing Biomat.ca. We are committed to providing you with exceptional products and services